Case Studies/Mitarbeitereinstellung als Prädiktor der Kundenorientierung

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German Case Study about stabil Prognoses; Abstract in German: Mitarbeiterzufriedenheit als ein wesentlicher Einflussfaktor des kundenorientierten Verhaltens als Teil eines ganzheitlichen, kundenorientierten Unternehmensmanagements wird derzeit in der Forschung nur ansatzweise in seiner vollen Tragweite gewürdigt. Diese Arbeit stellt einen längst überfälligen Beitrag zu dieser Fragestellung dar.

— German Case Study about stabil Prognoses

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